Hammock Financial Services Ltd (“Hammock”) respects your right to privacy. This Privacy Notice explains who we are, how we collect, share and use personal information about you, and how you can exercise your privacy rights. This Privacy Notice only applies to personal information that we collect through your use of our app, Hammock Mobile App (“App”).
For information on the collection of personal information via our website, please see our website privacy notice here.
Hammock provides this App to provide “on-the-go” access to your landlord current account. We combine technology and current account services to automate your rent collection, simplify your bookkeeping and save you time and money.
When you register to use our App, we will collect your registration details as well as your name and email address. We may also collect the following information from you:
| Type of personal information | Why we collect it |
| Contact details | to register an account with us, to subscribe to marketing communications from us, and/or to submit enquiries to us |
| Copies of your passport, driving licence, national insurance number or other proof of identity | To verify your identity, to conduct due diligence checks, such as under anti-money laundering and sanctions legislation |
| Proof of address such as recent bills | To verify your identity, to conduct due diligence checks, such as under anti-money laundering and sanctions legislation |
| Credit reference checks | To conduct due diligence and to ensure that your credit history makes you a suitable customer for the services we provide |
| Your finances and financial history, including any outstanding county court judgments against you | To conduct due diligence and to ensure that your credit history makes you a suitable customer for the services we provide |
| Pictures or selfies | To verify your identity, as part of due diligence checks. |
| Payment details | To activate your subscription to our services, to process payments of our fees |
| Details about your properties (including address and value of the assets) and tenancies | To provide Hammock’s services such as rent collection and reconciliation |
| Transactions from current accounts and Open Banking | To provide Hammock’s services such as rent collection and reconciliation |
We will also process any personal data relating to any criminal convictions you may have. This information is necessary for preventing fraud, complying with our legal obligations and managing risks.
When you use our App, we may automatically collect device-related information, such as your device’s unique ID, performance data and configuration data (such as crash logs) to assess the use and performance of our App and other aggregate or statistical information related to your usage of the App. In addition, any data we collect automatically we may use for product performance or improvement purposes.
When you use our App, we will also collect any information you input into the App in response to queries or forms.
Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.
However, we will normally collect personal information from you only (i) where we need the personal information to perform a contract with you, (ii) where the processing is in our legitimate interests and not overridden by your rights, or (iii) where we have your consent to do so. In some cases, we may also have a legal obligation to collect personal information from you.
If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).
If we collect and use your personal information in reliance on our legitimate interests (or those of any third party), this interest will normally be to operate our platform and communicating with you as necessary to provide our services to you and for our legitimate commercial interest, for instance, when responding to your queries, improving our platform, undertaking marketing, or for the purposes of detecting or preventing illegal activities. We may have other legitimate interests and if appropriate we will make clear to you at the relevant time what those legitimate interests are.
If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided under the How to contact us heading below.
We may share your contact information or technical information obtained automatically from your device with our third party service providers in order to provide technical support with respect to the App.
In addition, we may be required to disclose information to the following categories of recipients:
Your personal information is transferred to or processed and stored in the EU, the UK and other countries where our third party service providers and partners are located. Any transfer between these countries will be in accordance with applicable law and, where required, we have taken appropriate safeguards to require that your personal data will remain protected.
We use appropriate technical and organisational measures to protect the personal information that we collect and process about you. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information.
We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).
Where you wish to exercise any of your data protection rights (access, rectification, portability, erasure or restriction, as well as any withdrawal of consent) in relation to your App “account” or any of the technical information we obtain from your device, you can contact us directly using the contact information below. You also have a right to complain to the Information Commissioner’s Office.
We may update this Privacy Notice from time to time to ensure it is up to date with applicable law and any developments of the App itself. When we update our Privacy Notice, we will take appropriate measures to inform you, consistent with the significance of the changes we make. You can see when the Privacy Notice was last updated by checking the “Last Updated” date at the top of this Privacy Notice.
If you have any questions or concerns about our processing of your personal information, please do contact us using the following details: hello@usehammock.com
The data controller of your personal information is Hammock Financial Services Ltd.